Privacy policy
HIJABUNISA GARMENTS — PRIVACY POLICY
Website: hijabunisagarments.com Effective Date: April 1, 2026 Last Updated: April 1, 2026
Introduction
At Hijabunisa Garments, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hijabunisagarments.com or place an order with us through our website or authorized marketplace channels such as Daraz Pakistan.
Please read this policy carefully. By using our website or placing an order, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.
1. Who We Are
Hijabunisa Garments is a modest wear brand based in Lahore, Pakistan, specializing in hijabs, scarves, abayas, and related Islamic fashion accessories. We cater to a diverse range of customers — from individual retail shoppers to wholesale and B2B clients across Pakistan and internationally.
We operate through multiple channels:
Online Store: hijabunisagarments.com, serving retail customers nationwide and globally.
Marketplace: We sell through authorized third-party marketplaces including Daraz Pakistan.
Physical Office / Retail: We also operate from our office in Lahore, where walk-in retail customers are welcome during business hours.
B2B / Wholesale: A significant part of our operations involves business-to-business supply relationships with retailers, boutiques, and distributors across Pakistan and internationally. We supply modest wear in bulk to trade partners who share our commitment to quality and Islamic fashion values.
Business Name: Hijabunisa Garments
Office Address: 242 R3 Johar Town, Lahore - Pakistan.
Mob: +92-333-4397181
Tel: +92-42-35955277
Email: info@hijabunisa.pk
Website: www.hijabunisagarments.com / www.hijabunisa.pk
2. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our website, and information received from third-party services.
2.1 Information You Provide to Us
Personal Identifiers: Your full name, email address, phone number, and billing or shipping address when you create an account or place an order.
Payment Information: Credit/debit card details, bank transfer information, EasyPaisa/JazzCash wallet details, or your preference for Cash on Delivery (COD). Please note that card payment details are processed directly by our payment processors and are never stored on our servers.
Communications: Any messages, queries, or complaints you send us through our contact form, WhatsApp, or email.
Reviews and Feedback: Product reviews, ratings, or feedback you submit on our website or marketplace listings.
Marketing Preferences: Your name, email address, and any preferences you submit when signing up for our newsletter or promotional campaigns.
2.2 Information Collected Automatically
Device and Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, and session duration.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies such as pixels and web beacons to enhance your browsing experience, remember your preferences, and analyze website traffic. Please refer to Section 7 for full details.
Location Data: Approximate location derived from your IP address or the shipping address you provide.
2.3 Information Received from Third Parties
Marketplace Platforms: When you shop through Daraz Pakistan, we may receive order-related information such as your shipping address, contact details, and order specifics as shared by the marketplace platform.
Social Media: If you contact us or interact with us via Instagram, Facebook, or TikTok, we may receive information associated with your public profile.
Courier and Logistics Partners: Our delivery partners such as Pakistan Post, PostEx, TCS, and Leopards Courier may share delivery-related information including tracking updates and delivery confirmations.
3. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing: To process, fulfill, and deliver your orders, and to send you order confirmations, invoices, and shipping notifications.
Customer Support: To handle returns, exchanges, refunds, and any complaints or queries you raise with us.
Account Management: To create and manage your customer account, including saved addresses and order history.
Marketing and Promotions: To send you promotional emails, SMS messages, or WhatsApp notifications about new arrivals, sales, and special offers — only if you have opted in or are an existing customer.
Website Improvement: To analyze how visitors use our website and to improve our product offerings and customer experience.
Fraud Prevention and Security: To process transactions securely, detect and prevent fraudulent orders, chargebacks, and unauthorized access.
Legal and Regulatory Compliance: To meet our obligations under applicable Pakistani laws, including tax and consumer protection regulations.
Administrative Notices: To inform you of important changes to our policies, terms, or services.
4. Legal Basis for Processing Your Data
We process your personal data on the following legal grounds:
Contractual Necessity: Processing is necessary to fulfill the purchase contract between you and Hijabunisa Garments, covering order placement, delivery, and payment.
Legitimate Interests: We have a legitimate business interest in improving our services, preventing fraud, and communicating with customers in ways they reasonably expect.
Legal Obligation: Certain data is processed to comply with Pakistani law, including tax record-keeping and consumer protection requirements.
Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only in the following circumstances, and only with trusted parties who are bound to handle it responsibly:
E-Commerce Platform (Shopify): Shopify Inc. provides the technology that powers our online store and processes data on our behalf. Their practices are governed by Shopify's own Privacy Policy.
Courier and Logistics Partners: Delivery companies such as Pakistan Post, PostEx, TCS, and Leopards Courier receive your name, phone number, and delivery address solely for the purpose of delivering your order.
Payment Processors: Our payment gateway partners receive payment details to authorize and process your transactions. We do not store card numbers on our own servers.
Marketplace Partners (Daraz): Daraz Pakistan facilitates transactions on their platform and operates under their own privacy policies for data collected through their platform.
Marketing and Communication Tools: SMS, email, and WhatsApp Business service providers who assist us in customer communications receive contact information for this limited purpose only.
Analytics Providers: Tools such as Google Analytics and Meta Pixel may collect anonymized or aggregated browsing data to help us understand how visitors use our website.
Legal Requirements: We may disclose your information if required to do so by Pakistani law, court order, or government authority, or where necessary to protect the rights, property, or safety of Hijabunisa Garments, our customers, or others.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
- Order and transaction records are retained for a minimum of five (5) years to comply with Pakistani tax and accounting regulations.
- Account information is retained for as long as your account remains active, plus a reasonable period thereafter.
- Marketing data is retained until you unsubscribe or withdraw your consent.
- Customer communications are retained for up to three (3) years for quality assurance and dispute resolution purposes.
- Analytics and cookie data is retained in accordance with the respective third-party provider's policies, typically between 13 and 26 months.
When your data is no longer needed, we will securely delete or anonymize it.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide you with a better browsing experience. Cookies are small text files placed on your device when you visit our website.
7.1 Types of Cookies We Use
Essential Cookies: These are necessary for the website to function correctly, such as maintaining your shopping cart and login session. These cannot be disabled.
Performance and Analytics Cookies: These help us understand how visitors interact with our website through tools such as Google Analytics and Shopify Analytics.
Functionality Cookies: These remember your preferences such as language, currency, or recently viewed products to personalize your experience.
Marketing and Targeting Cookies: These are used by Meta (Facebook and Instagram) and TikTok to serve relevant advertisements and measure the performance of our campaigns. These cookies are only active if you have provided your consent.
7.2 Managing Your Cookie Preferences
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may limit some functionality of our website. You may also adjust your preferences through the cookie consent banner displayed on your first visit to our site.
8. Your Rights
As a customer, you have the following rights in relation to your personal data:
Right to Access: You may request a copy of the personal data we hold about you.
Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
Right to Deletion: You may request that we delete your personal data, subject to our legal obligations to retain certain records.
Right to Restriction: You may ask us to restrict how we process your data in certain circumstances.
Right to Opt Out of Marketing: You may unsubscribe from marketing communications at any time by clicking "Unsubscribe" in any email, replying STOP to any SMS, or by contacting us directly.
Right to Complain: You have the right to raise a complaint with the relevant data protection authority in Pakistan if you believe your rights have been violated.
To exercise any of these rights, please contact us at info@hijabunisa.pk. We will respond to your request within 30 days.
9. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately and we will take steps to delete that information from our records.
10. Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it, including:
- SSL/TLS encryption on all pages of hijabunisagarments.com to secure data transmitted between your browser and our website.
- Shopify's PCI-DSS compliant infrastructure for the handling and processing of all payment transactions.
- Restricted internal access to personal data, limited only to authorized personnel with a legitimate business need.
- Regular review of our data collection, storage, and processing practices to identify and address potential vulnerabilities.
Please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security.
11. International Data Transfers
Our primary operations are based in Lahore, Pakistan. However, because we use global service providers such as Shopify (headquartered in Canada, with servers in the United States) and Google Analytics (United States), your data may be transferred to and processed in countries outside of Pakistan.
When such transfers occur, we take steps to ensure that appropriate safeguards are in place, including reliance on the respective service providers' own privacy and data protection frameworks.
12. Third-Party Links
Our website may contain links to third-party websites, including Daraz Pakistan, social media platforms such as Instagram, Facebook, and TikTok, and payment service providers. This Privacy Policy applies only to hijabunisagarments.com. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and post a notice on our website. For significant changes, we will notify registered customers by email and, where required by law, seek fresh consent.
Your continued use of our website after any changes are posted constitutes your acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us:
Hijabunisa Garments
Office: 242 R3 Johar Town, Lahore.
Mob: +92-333-4397181
Tel: +92-42-35955277
Email: info@hijabunisa.pk
www.hijabunisagarments.com / www.hijabunisa.pk
We aim to respond to all privacy-related inquiries within 3 to 5 business days.
This Privacy Policy is governed by the laws of Pakistan. © 2026 Hijabunisa Garments. All rights reserved.