Shipping policy
HIJABUNISA GARMENTS — SHIPPING POLICY
Website: hijabunisagarments.com / hijabunisa.pk Effective Date: April 1, 2026
Introduction
At Hijabunisa Garments, we strive to deliver your order safely, on time, and at the best possible cost. Please read our Shipping Policy carefully to understand how we process and dispatch orders across Pakistan and internationally.
1. Free Delivery
We offer free delivery on all orders above Rs. 5,000 across Pakistan. No discount code is required — the free shipping will be automatically applied at checkout once your order value meets or exceeds this amount.
For orders below Rs. 5,000, a standard shipping charge will be applied at checkout based on your location and the courier service selected.
2. Courier Partners
We dispatch orders through trusted and reliable courier partners, including:
- Pakistan Post
- PostEx
- Leopards Courier
The courier service assigned to your order may vary depending on your delivery location and order type. We reserve the right to select the most appropriate courier to ensure safe and timely delivery.
3. Order Processing & Delivery Time
- Orders are processed within 1 to 3 working days after payment confirmation.
- Delivery is estimated within 2 to 7 working days across Pakistan after dispatch.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During peak seasons, sale events, or promotional periods, processing times may be slightly longer. We will notify customers in such cases.
4. Order Confirmation
Once your order is placed, we will send a confirmation message to your provided WhatsApp number. Your order will only be processed after you confirm it via WhatsApp.
Orders that remain unconfirmed will be automatically marked as cancelled after 3 working days. If you wish to reinstate a cancelled order, please contact us directly.
Please ensure your WhatsApp number is active and correct at the time of placing your order to avoid any delays or cancellation.
5. COD Refusal Policy
If a customer confirms their order but refuses to accept the parcel at the time of delivery without a valid reason, the customer's contact details will be added to our warning list.
Any future orders from a flagged account will not be dispatched until the customer agrees to pay the previous delivery charges incurred on the refused shipment. This policy exists to ensure fairness to our courier partners and to maintain a reliable service for all customers.
To clear a flagged account, please contact us at info@hijabunisa.pk or +92-333-4397181.
6. Complete Address Advisory
To ensure your order reaches you without any delay, please provide a complete and accurate delivery address at the time of placing your order. An incomplete address is one of the most common reasons for delivery delays or failed attempts.
A healthy and complete address looks like this:
For a House: H.No: ___, St.No: ___, Area Name: ___, Nearby Road / Place: ___, City: ___
For a Flat or Apartment: Flat No: ___, Floor: ___, Plaza Name: ___, Area Name: ___, Nearby Road / Place: ___, City: ___
Please double-check your address before confirming your order. Hijabunisa Garments will not be held responsible for delays or failed deliveries resulting from an incomplete or incorrect address provided by the customer.
If you realize you have entered an incorrect address after placing your order, please contact us immediately at info@hijabunisa.pk or +92-333-4397181 before the order is dispatched.
7. Order Tracking
Once your order has been dispatched, you will receive a tracking number via SMS or WhatsApp. You can use this tracking number on the respective courier's website to monitor your delivery status in real time.
If you have not received your tracking details within 3 working days of placing your order, please contact us at info@hijabunisa.pk or +92-333-4397181.
8. Cash on Delivery (COD)
We offer Cash on Delivery (COD) as a payment option for customers across Pakistan. Please ensure that the exact amount is available at the time of delivery. Our courier partners are unable to provide change.
Please note that COD orders are subject to a small additional handling fee which will be displayed at checkout.
9. Delivery Attempts
Our courier partners will make up to 2 delivery attempts at your provided address. If delivery is unsuccessful after 2 attempts due to the recipient being unavailable or an incorrect address being provided, the parcel will be returned to us. In such cases, re-delivery charges will apply and will be the responsibility of the customer.
10. Unboxing Advisory
We strongly advise all customers to record a continuous video while opening their parcel from the moment the outer packaging is being unpacked until the item is fully removed and inspected.
In the event of any issue such as a missing item, wrong item dispatched, or damaged goods, an unboxing video serves as transparent proof and allows us to process your concern quickly and fairly. In the absence of an unboxing video, Hijabunisa Garments may not be able to process such claims.
11. Damaged Parcels
If your parcel arrives visibly damaged or tampered with, please do not accept the delivery or ensure you record a video at the time of receipt clearly showing the condition of the parcel. Report the issue to us within 24 hours of delivery with your unboxing video as evidence so we can raise the matter with the courier and process your claim accordingly.
12. B2B and Wholesale Orders
For bulk and wholesale orders, shipping terms are discussed and agreed upon separately at the time of placing the B2B order. Shipping charges, delivery timelines, and courier selection for B2B orders may differ from standard retail orders. Please contact us directly to discuss your requirements.
13. International Shipping
At present, we primarily serve customers within Pakistan. For international orders or B2B inquiries from outside Pakistan, please contact us directly at info@hijabunisa.pk to discuss shipping options, costs, and delivery timelines based on your destination.
14. Contact Us
For any shipping-related queries, please reach out to us:
Hijabunisa Garments Office: 242 R3 Johar Town, Lahore, Pakistan Mob: +92-333-4397181 Tel: +92-42-35955277 Email: info@hijabunisa.pk www.hijabunisagarments.com / www.hijabunisa.pk
We aim to respond to all queries within 1 to 2 business days.
This Shipping Policy is governed by the laws of Pakistan. © 2026 Hijabunisa Garments. All rights reserved.